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Guide to FAQs | Kindred
Home > Guide to FAQs | Kindred
the basics
Kindred is healthcare designed for women, powered by women. We offer women-centric quality care in a safe, judgment-free environment. Our services include doctor consultations, immunizations, health packages, IV drips, and more, both virtually and at our physical clinic in Serendra BGC.
Health for all womankind. We want to empower women to make responsible choices about their health by providing accessible services that meet them where they're at!
We offer holistic healthcare through our team of doctors and specialists. Whether it is fertility or birth control, weight management or nutrition, mental wellness or skin care, Kindred is here for you. Ready to take charge of your health? Book a consultation with us today!
Kindred offers woman-centric care that focuses on your holistic wellbeing! We specialize our care based on our patients, and offer a Kindred Care Plan that is personalized alongside an e-prescription. We also offer assistance with labs, imaging, and medications. We treat our patients based on their needs, beliefs, and lifestyle — not just as a statistic. In our integrated system, you get a treatment plan that is safe, effective, and customized just for you.
pre-consultation
We can help you address your health concerns through virtual and in-person consultations, immunizations, health packages, and IV drips! Know more about our services and their prices, and book a consultation today!
Kindred doctors are highly-trained and experienced professionals in the fields of gynecology, urology, dermatology, psychiatry, psychology, nutrition, and more. They are committed to giving you quality and holistic care.
Our first physical clinic is located at Unit C224 | C226, 2/F Serendra Mall, BGC.
Our second clinic is located at L3 Ayala Malls Vertis North, North Avenue, Brgy. Bagong Pag-asa, Quezon City
We also offer our services virtually so we can still provide personalized, holistic healthcare no matter where you are.
A standard consultation lasts 30 minutes. Our doctors will try their best to extend, if there is a need, to give you time to further discuss your concerns. Consultations with certain specialists are allotted a longer time. A typical consultation with our psychiatrists takes at least 45 minutes, while our fertility specialists allot 90 minutes for each patient. To make the most of your consultation time, please be sure to read these guidelines.
A full list of our services and corresponding rates can be found here.
You may pay using the following channels upon checking out: Visa, Mastercard credit cards, Paymaya, GCash, GrabPay, Unionbank Direct Debit, and BPI Direct Debit.
We are currently not affiliated with any HMOs, but rest assured, we are working towards providing you with HMO options in the near future.
Our operating hours at the Kindred Clinic are from 9AM–9PM daily. For virtual bookings, we try to accommodate our patients’ schedule preferences as much as possible. Send us a message to let us know when you’d like to meet with your doctor, and we’ll do our best to make it happen — even if it’s during off-hours, weekends, or holidays.
choosing the right doctor / specialist
All of our OBGYNs and fertility specialists are highly-trained to handle various concerns regarding your fertility and reproductive health. However, we recommend consultations with our fertility specialists if any of the following are applicable:
- Couples who have been unsuccessful in conceiving for over a year.
- Couples who have been unsuccessful in conceiving for 6 months and the female partner is 35 years old or older.
- Couples where one or both partners is/are experiencing infertility.
- Couples who would like to explore fertility treatments.
If you need any more help, you may always get in touch with us by telling us your specific health concern. We'll be able to find a doctor that's just right for you!
Our psychologists and psychiatrists are experts in the field of mental health, and are fit to handle your various concerns. Pyschologists provide psychotherapy and counseling, alongside psychological testing. Meanwhile, psychiatrists are doctors who can provide urgent care and help you manage long-term mental health conditions, as well as prescribe you medicines.
booking
To book a consultation with our doctors or specialists, click here.
post-consultation
Easy! We’ll email you your prescription as soon as it’s ready.
Most of the medications our doctors prescribe are readily available in local pharmacies.
Lab tests help our doctors gain more information about your current state of health. You may get them done in any reputable lab in your area, at the time specified by your doctor. Need help finding a lab? Contact our nursing staff here, and they’ll connect you with the Kindred partner lab nearest you.
Thank you for getting your lab work done promptly! One of our nurses will send you an email where you can send back your lab results, and we’ll be sure to inform your doctor about them. Feel free to book a follow up consultation so your doctor can better explain your lab work results.
Have any follow-up questions? We’re here for you. Just send us a message and we’ll relay the message to your doctor and update you on their response.
We're glad to know you've received quality care, and are now ready for your follow-up consult! You can simply go to our list of services and book the consultation you need.
We always make sure to put your needs first. If you’d like to continue on with your current doctor, we can make that happen for you. If you prefer to consult with someone else, we’ll gladly help you find a doctor or specialist that’s a better fit for you.
careers
Thank you for your interest in joining our team. We are continuously growing our community of doctors and specialists. If you feel you are a good fit for Kindred, please send your resume and cover letter to hello@mykindred.co
Thank you for your interest in joining our team. We are open to interns who are creative, innovative, analytical, and thorough. If this sounds like you, we’d love to hear from you. Please send your resume and cover letter to careers@mykindred.co
birth control
Birth control pills are regulated medicines in the Philippines, so you will need to get a prescription from a licensed doctor to get them.
On Kindred, you will be required to upload a valid prescription upon purchase of your birth control pills.
You may book a consultation with our OBGYN to find the best pill that suits you!
Most prescriptions (including Kindred prescriptions) indicate the number of usages to the right side of the medicine(s) prescribed!
To the right side of the medicine(s) prescribed, you'll see a hashtag followed by a number.
"#1" - only valid for 1 month or 1 usage
"#3" - only valid for 3 months or 3 usages
"#6" - only valid for 6 months or 6 usages
For birth control pills:
"#1" = valid for 1 pack of pills or 1 cycle
Prescriptions that do not indicate usage are valid for 6 months.
We currently ship within the Philippines through J&T Express and Lalamove.
We offer same-day deliveries for Metro Manila orders placed on Mondays to Fridays, before 1PM.
1️⃣ Metro Manila orders placed Mondays through Fridays, before 1PM will be delivered on the same day.
2️⃣ Metro Manila orders placed after cut-off will be process next day, excluding weekends.
3️⃣ Metro Manila orders placed during a weekend will be processed the following Monday.
4️⃣ Orders outside of Metro Manila will be delivered within 3-7 business days.