If you’ve pre-booked a Karavan service, please expect an email confirming your appointment. Once confirmed, simply arrive at your scheduled time and wait to be assisted. For walk-in patients, bookings will be accommodated as soon as a slot for your service is available. To ensure an appointment, we recommend pre-booking your slot through mykindred.co!

We understand that unexpected things can happen. If you miss your scheduled appointment, we’ll do our best to accommodate you at the earliest available time. If there are changes to your schedule, please email care@mykindred.co as soon as possible to reschedule your appointment.

Please note that rescheduling fees may apply as stated in our terms and conditions:
- 24 hours or more before your appointment: No fee
- 2-6 hours before your appointment: 50% of the service price
- Less than 2 hours before your appointment: 100% of the service price (no refunds)

You can schedule your subsequent doses at our Serendra, Vertis North clinics and our future branches (stay tuned for announcements!)

Absolutely! If you want to buy a non-Karavan service or package, you may. Simply notify our Karavan staff and they will assist you in making your purchase.

Our Karavan promo codes are limited to one use per account. However, you can add multiple Karavan services to your cart, and claim your discount at checkout!

Once the promo code has been availed, it cannot be used again.

While we want to accommodate every purchase, including non-Karavan services, we can only accommodate Karavan services that were pre-booked or walk-ins purchased at the Karavan.

For order or scheduling concerns, please reach out to care@mykindred.co

You can book your follow up appointment with the attending physician via teleconsult or in-clinic, depending on the doctor’s schedule. Once you purchase a consultation through our website, our care team will reach out to you so you can schedule your appointment.

We also recommend booking your follow-up appointment before leaving the Karavan.

If you’ve purchased the following packages in the Kindred Karavan: PCOS Package, Annual Well Woman Package, and HPV + Cervical Cancer Screening Package, you can fulfill the remaining services of your package in our Serendra clinic or Ayala Malls Vertis North clinic.

Yes, you can! Our team will send you a copy of your laboratory test request, which you can have done at any Hi-Precision branch nationwide. Your purchased health package already covers these services.

Please note that your initial consultation must be done at the specific Kindred Karavan where your package was purchased.