Respecting Your Privacy: Kindred's Policy | Kindred

Home > Respecting Your Privacy: Kindred's Policy | Kindred

  1. When you use Kindred, you are trusting us with your personal information. We take your privacy seriously. This policy outlines the types of information we collect, why it is collected, and how you may manage, update, and delete the disclosed information.

    1. Please take a moment to read this Privacy Policy carefully before using our website and/or mobile application (the “Platform”) or opening a Kindred account (“Account”) as it describes what happens to the personal information that is collected via the Platform or as a result of you using our services.

    2. If you do not agree with the Privacy Policy, we request that you do not use the Platform nor create an Account.

    3. Kindred aims to:

      1. Create and link high quality information about various aspects of male and female fertility and general healthcare; and

      2. Facilitate confidential consultations, services, and procedures between our customers and Partners, such as:

        1. Registered Philippine health practitioners, including medical practitioners, nurses, and midwives (“Partner Practitioners”);

        2. Allied support and companion persons, as well as wellness providers, such as trained doulas (“Partner Companions”); and

        3. Other Philippine registered health providers who provide fertility services, such as pathology and diagnostic service providers and pharmacists (“Partner Providers”).

    4. Kindred acknowledges its responsibility to protect the personal information and sensitive personal information it collects.

      1. Kindred adheres to ensuring that the handling of your personal information is pursuant to the Data Privacy Act of 2012 (“DPA”), its implementing rules and regulations, and other issuances from the National Privacy Commission.

    5. Kindred collects a range of information, which may include personal information and sensitive personal information about you.

      1. Personal information refers to any information or opinion about you (whether true or not), whether recorded in a material form or not, from which your identity is apparent or can be reasonably and directly ascertained, or when put together with other information, would directly and certainly identify you.

      2. Sensitive personal information refers to personal information:
        1. About your race, ethnic origin, marital status, age, color, and religious, philosophical, or political affiliations;
        2. About your health, education, genetic or sexual life;
        3. Any proceeding for any offense committed or alleged to have been committed, the disposal of such proceedings, or sentence in any court;
        4. Issued by government agencies peculiar to you, which may include social security numbers, previous or current health records, licenses or its denial, suspension, or revocation, and tax returns; and
        5. Specifically established by act of Congress or executive order to be kept classified.
  2. Collection of Personal Information

    1. We will collect and hold your personal information in a lawful and fair manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. Our Partners may also collect and hold your personal information, including your health information.

    2. We collect your personal information directly when you:

      1. Visit the Platform and/or create an Account;

      2. Sign up as a subscriber to Kindred content;

      3. Make an inquiry or order in relation to goods or services through our Platform, including when you order pregnancy supplements through our Platform;

      4. Attend an online consultation with a Partner Doctor or Partner Provider through the Platform.

        1. We note your treating practitioner will make, hold and maintain your medical records.

        2. However, with your written consent, Kindred may also hold notes made and results generated by your Partner Doctor or Partner Providers. 

        3. Undergo tests with Partner Providers.

        4. For instance, if you undergo tests with a Partner pathology or diagnostic service, your results will be passed to Kindred so that we can facilitate your next appointment with a Partner Practitioner;

      5. Contact us via telephone or facsimile;

      6. Correspond with us, including when you complete our online form, contact us through our Platform or write to us by email or on paper;

      7. Upload your personal information on the Platform operated by Kindred;

      8. Complete a customer satisfaction and market research survey; and/or

      9. Participate in any of our services.

    3. If we collect personal information about you from a third party, we will, whenever appropriate, request that the third party inform you that we are holding your information, how we will use and disclose it, and that you may contact us to gain access to, correct, and update the information.

  3. Types of Personal Information Collected

    1. The types of personal information we collect include (but are not limited to): your name, postal address, email address, contact phone numbers, date of birth, Medicare information, billing and shipping information, device ID, IP address, statistics on page views, traffic, standard web log-in information, details of the services and Partners you inquire about, written consents related to the services we facilitate and, if applicable, employment information.

    2. We will collect and hold sensitive health information about you, such as your medical history, height, weight, current medications, frequency of your menstrual period, your symptoms (including whether you have a hairy face, acne, painful periods, pain during intercourse), whether you smoke, whether you have any history of sexually-transmitted infections, your family planning goals (including how many children you are hoping to have and when), your family planning history, your current fertility status, and any other information you provide to Partners.

      1. The sensitive health information we collect about you is provided to your treating Partner Practitioner, Partner Companions, and Partner Providers from whom you request services, in accordance with your written consent.

      2. We only collect sensitive health information about you with your consent, or otherwise in accordance with the DPA.

    3. Where you do not wish to provide us with your personal information, we may not be able to facilitate the requested services or provide the goods you order.

  4. Purposes for Processing of Personal Information

    1. We collect, hold, use, and disclose personal information to:
      1. Offer and provide you with our goods and services;

      2. Manage and administer those goods and services, including account keeping procedures;

      3. Provide facilities to Partners using Kindred so that they can arrange consultations with you and provide you with their professional services;

      4. Communicate with you about a number of matters, including but not limited to, the services you have sought, dispatch and track information, returns and exchange authorizations, as well as to follow-up a matter with you at the request of the Partner or to email you tax invoices;

      5. Send you marketing or promotional information in relation to Kindred or any of Kindred's group companies or business partners that might be of interest to you (including via SMS, email and personalized website experiences, such as a dashboard of recommendations for health products and services which may benefit you);

      6. Improve Kindred’s Platform, products, and services, including research and development;

      7. Comply with our legal and regulatory obligations;

      8. Consider your application for employment, if applicable; and

      9. Otherwise to manage our business.

  5. Disclosure of Personal Information

    1. We disclose personal information between Kindred group companies and third parties such as our suppliers, organizations that provide us with technical and support services, or our professional advisors, where permitted by the DPA. 

    2. If we disclose information to a third party, we require that the third party protect your information to the same extent that we do. 

    3. Specifically, we disclose personal information for the purposes outlined in this Privacy Policy to: 

      1. Partner Practitioners;

      2. Partner Companions;

      3. Partner Providers;

      4. Cloud service providers; and

      5. Payment system operators. 

    4. We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

  6. Protection of Personal Information

    1. We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, as records on third party servers, which may be located overseas. 

    2. We maintain appropriate physical, procedural, and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. 

      1. This also applies to disposal of the personal information. 

      2. We further protect personal information by restricting access to your personal information to only those who need access to the personal information to do their job.

      3. Physical, electronic, and managerial procedures have been employed to safeguard the security and integrity of your personal information.

      4. We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. 

  7. Digital Marketing

    1. Like most businesses, marketing is important to Kindred’s ongoing success. We believe we have a unique range of products and services that we provide to customers, which we provide at a high standard. Therefore we like to stay in touch with customers and offer them new opportunities. We may provide you with information about new products, services, and promotions either from us, or from third parties which may be of interest to you.

    2. We will not disclose your personal information to third parties for marketing purposes without your consent.

    3. You may opt out at any time if you no longer wish to receive marketing messages from us. You can make this request by unsubscribing from all future marketing messages by following the unsubscribe link included in our marketing material or by contacting our Privacy Officer below.

  8. Cookies

    1. A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time.

    2. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Platform. This information will help to better adapt the Platform to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual.

    3. For information on cookie settings of your internet browser, please refer to your browser’s manual.

  9. Access to and Correction of Personal Information

    1. You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasion when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

    2. We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusal.

    3. We will respond to all requests for access to or correction of personal information within a reasonable time.

  10. Overseas Transfers

    1. From time to time, we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions.

      1. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to such overseas providers.

      2. However, by providing us with your personal information, you consent to the storage of such information on overseas servers.

      3. For the avoidance of doubt, in the event that the overseas recipient unlawfully processes your personal information, you agree that Kindred shall be free and absolved from any liability.

    2. Other than as described in the above paragraph, as of the date of this Privacy Policy, we have not disclosed any of your personal information to overseas recipients.

    3. If, in the future, we do propose to disclose personal information overseas other than as above, we will do so in compliance with the DPA. Whenever practicable, we will inform you of the countries in which any overseas recipients are likely to be located.

    4. If you do not want us to disclose your information to overseas recipients, please let us know by contacting our Privacy Officer below.

  11. Resolving Concerns

    If you have any questions, concerns, or complaints about the Privacy Policy, please contact our Privacy Officer:


    Your experience with Kindred is important to us. We endeavor to respond to any complaint within a reasonable period.

  12. Changes

    We reserve the right to change the terms of this Privacy Policy from time to time, without notice. An up-to-date copy of our Privacy Policy is available on our Platform and we encourage you to check our website periodically to make sure you are aware of our current Privacy Policy. The last update to this document was in September 2023.
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